PRESENTING ROOM SERVICE ACCOUNT

Hotel room service is an amenity that allows guests to order food from a hotel menu and have it delivered to their door by hotel staff so they may enjoy their meal from the comfort of their room.

As the order has been served now you must present room service account to the guest.

STEPS IN PRESENTING ROOM SERVICE

1. Verify room service documentation

Room service deliveries will require a signature from the guest for the items delivered. The method of payment is confirmed when the order is taken. Room service delivery can be charged to the guest's room account if they use cash or credit card payments.

Account docket/bill should include:

*Room number

*Room guest name

*Account type paid on delivery by credit card or cash or change to the guest room account

*Delivery time and date

*A list of items in the cost of each

*Total cost

2.Present room service account to the guest

Most commonly guests will add room servicecharges to their room account when they are presented with an account. The guest is then asked to sign as confirmation of delivery also confirming how the account is to be settled.

3. Present payment of room service account

When presenting the account, the customer may like to pay cash. If the amount given requires change, and you do not carry cash float

If the bill is paid for food and drink, you must ask the customer for their signature. The cashier has to validate that the charged amount has been paid before it can be accepted by the cashier. Do not forget to ask for the customer’s signature.